The Residential Tenancy Dispute Resolution Service (RTDRS) offers landlords and tenants an alternative means of resolving serious disputes outside of court. The Service is designed to be faster, more informal and less expensive than the courts. A tenant or a landlord who has concerns related to an eviction, unpaid rent/utilities, security deposit, damages, repairs or other common disagreements can use the service.
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Mediation and alternative dispute resolution
The Alberta Arbitration and Mediation Society is a not for profit organization which provides education and information to its members and the general public on solving disputes more effectively. They provide an annually updated Directory of Arbitrators and Mediators in Alberta.
This website from Alberta Courts provides access to videos about the various Mediation programs available for the Civil (non-family) Mediation program and the Family and Child Intervention
The Resolution and Court Administration Services Division provides administrative support to all the courts within the province, including electronic legal information services through Alberta Law Libraries. Topics in this section of the Alberta Courts website include: Mediation Programs; Family Justice Services; Court Forms and Orders Services (formly known as the Family Law Information Centre (FLIC) and LInC - Law Information Centres); Judgments; Jury Duty; ; Sheriff - Civil Enforcement; Review / Assessment Office; Rules of Court; Transcript Management Services; Publications; Video Conferencing. They also offer: Information services for the public on court procedures and legal services options; assistance with locating and filling out court forms; and referrals to other community legal services, as well as assessment services, dispute resolution services for child support, family and child medication, conflict intervention, family mediation, and civil mediation to help parties who filed an action in small claims court to reach a negotiated settlement.
Alberta Family Mediation Society (AFMS) advocates resolution of family conflict through the use of mediation by qualified professionals. AFMS offers a family-centered conflict resolution process in which an impartial third party (the mediator) helps the participants in negotiating a consensual, informed and fair agreement.
The Alberta Resotrative Justice Association (ARJA) is a group of organizations and individuals who practice Restorative Justice. The Association supports existing and new Restortaive Justice initiatives in Alberta.
The General Insurance OmbudService (GIO) is an independent, not-for-profit corporation that has been in operation since 2002 providing dispute resolution services for conflicts between complainants and their insurers in the areas of home, auto and business insurance. GIO’s neutral and professional mediators and experienced Information Officers help complainants and insurance companies work toward a solution that is in the best interests of both parties in a fair, independent and impartial environment. (PDF - 2 pages)
Catholic Social Services is a multi-function social service agency that serves people of all faiths and cultures throughout central Alberta. Founded in 1961, the agency has grown to deliver more than 100 programs.CSS is divided into Service and Program areas offered in five distinct Regions throughout central and northeast Alberta. Major Service areas include: Children, Family, and Community Service,Community Outreach and Disability Service, Immigration and Settlement Service, and Substance Abuse and Corrections Service.
The Community Mediation Calgary Society (CMCS) is a non-profit organization of volunteers available to assist in resolving conflicts between neighbors and within community associations and non-profit organizations. They are a group of professional mediators who provide free, confidential and voluntary non-legal) dispute resolution service to the community.The CMCS can be contacted at (403) 269-2707.
Alternative Dispute Resolution (ADR) is available through the Edmonton Police Sservice Professional Standards Branch to address citizen complaints involving the police.The page on the EPS website provides information on the process and benefits of the service.